Contact and support

How to contact support

Open your account, sign in and select Support in the sidebar. Write your question and press Send to support. The administrator’s reply appears in that same section; refresh or return to it to check the conversation. The account and support interface currently use Russian.

This public page explains the channel; it is not itself a message form. Opening a chat or copying a template does not submit a support request. Only send once you have checked the text and removed secrets.

• Sign in to your existing account.
• Open Support in the sidebar.
• Describe the issue and send the message.
• Read the administrator’s reply in the same conversation.

What to include

For payment questions include the invoice/payment reference, quoted amount, network, approximate transfer time and public transaction identifier if available. For an API issue include the model, endpoint, time with time zone, HTTP status and request identifier if present. Remove authorization headers and sensitive content from examples.

Never send your password, a complete API key, private wallet keys or recovery phrase. A public transaction hash can help identify a payment; a private wallet key is never needed for that check.

• What you expected and what actually happened.
• When it happened, with time zone.
• Relevant invoice or request identifier.
• A minimal example or error text without secrets.

Payments, credit and data requests

Payment, remaining-credit and disputed-charge questions are handled manually. Include the records needed for reconciliation; opening a ticket does not create a new payment, credit balance or automatic cash refund. There is no published fixed processing deadline or guaranteed outcome.

Use the same Support section for data correction/deletion questions or a request to explain these documents. If a payment or balance question is unresolved, contact support before deleting the account, because account deletion also removes active support history.

If you cannot sign in

The available support channel requires access to a working account. Automatic password recovery and a separate public email/phone/messaging channel are not currently available. This page cannot restore login or submit a message without authentication. Keep access credentials available before making a payment.

If access is restricted, do not treat this page as confirmation that recovery, unblocking or a refund has been approved. No alternative contact is invented here; any future public channel will be listed on this page.

Service information

Service name: Dikaya. Official website: https://dikaya.cloud. The published contact is account support. Dikaya is the service brand, not a published legal company name. A legal operator name, registration details and postal address have not been published.